I'm hearing the word "overwhelmed" regularly these days. We want employees to pay attention to 'the latest greatest thing' that will strengthen the company and make their lives easier, and we can hardly get them to pay attention. One of my favorite questions when scoping out the likelihood of change...
What they’re not telling you is killing your productivity
Ahhh, smiling happy people! While some people wear their feelings on their sleeves, most of us abide by subtle rules that demand a smile in the morning regardless of what we are feeling. Societal norms offer a limited selection of choices to the question "How you are you doing?": a....
Creating Trust Beyond the Check-In
"Telling the story of his mother was, he realizes, his intention from the start; he has no other way of explaining who he is. That is what two people must give to each other, he thinks: the history of themselves. How else can we hope to be known?" On page...
To Change Thousands, Begin With One
Bugs! We need more bugs!!! When testing complex software, there are always bugs (errors and issues) and we need to find as many as possible before launching it for everyone to use. Employees find the most unlikely ways to mangle processes and pressure code in ways the designers never imagined....
How to Resolve the Toughest Resistance
Look at the smiling people protesting the vaccine. Wait a minute! See their smiles? Ah yes...no masks either. Every day we make decisions based on a mix of facts and faith. There is no way we can verify every claim ourselves. Is cholesterol good or bad? Is kale healthy or...
4 Ways to Reenergize
Feeling a little sluggish? You're not alone. Amidst various claims that the productivity of remote workers is down, I think we can blame the mood of the nation over our collective work ethic. Lockdown sucks. As you know, I keep my eyes out for great content to share with you....
Without a Change Architect you are throwing away cash
Every year we have a never-ending stream of software updates, system replacements, policy updates, process improvements, new products or services, regulatory changes...and more. 2021 will increase the pace, guaranteed. Every day our inboxes are force-fed a deluge of announcements, updates, and FYIs about what's happening. The quality of most of that...
Does Your Strategy Smell? Check the Invisible Design
With 2021 around the corner and a vaccine on the way, this is the time to be thinking strategically about your next move. If you're not, you are already behind. Assuming you've worked out the direction, there are other aspects you might want to consider. When I work with organizations to...
Nestle Harnesses the Three H’s to Drive Change
Nestle has embarked on a very ambitious plan to achieve net zero emissions by 2050. It’s a massive goal for a company that will require the engagement of 500,000 farmers and 150,000 suppliers around the world. By 2050 the current executive team along with many employees and farmers will have...
Rock your Change by Making it a Remix
Someone told me that they had been the proud owner of Pink Floyd’s The Wall on 8-track, vinyl, cassette, and compact disc. That was 20 years ago. I’m sure they’ve now owned it on digital, with extended versions, remixes, remasters, and demos from the archive. In recent years, it’s been...
