Today I visited India, Australia, and Korea! Well, not literally, but I had people from all three countries on a video call as I facilitated a session of a client’s onboarding program. I asked how it was going so far:“It’s great to see how this company gets people started right....
Trust: The Missing Ingredient to Building Capacity for Change
This week I'm featuring a guest article from Eliza Brennon, a strong writer who has been featured on a number of media outlets and I'm pleased to have her contribution here. Enjoy! Organizations, both large and small, are adapting to the rapidly changing economic landscape. However, adapting to change is not without...
Fear Kills Credibility
The pilot just announced that after nearly two hours of flying from Canada to Mexico, we are headed back to the airport. A fault indicator had tripped for the landing gear. I’m writing this in real time. “We don’t believe there is a serious problem but we’re headed back to check...
The most important conversation about change is in your head
I can’t shut off my inner voice. I’ve tried and I just have so much to say to myself!When traveling I have long periods of solitude and began noticing just how active my internal voice is. I work through problems, reflect on nature, create lists, and think about my next...
Have you really learned your lesson?
Welcome to 2023! It’s a time when the typical newsletter reminds you to set ambitious new goals for the year! This is not that newsletter. I want you to keep the same goals as last year, but achieve them in a smarter way. Many of our goals relate to continuous improvement -...
