Mission Accomplished! The project is complete and now we transition to hypercare / warranty period / super support and sustainment. Regardless of the buzzword you choose, every project focuses on ironing out the many wrinkles that come with a complicated change as they wind down the work. So why run...
60 Days In…How Do You Know Where You’re Project Is?
Have you participated in a "lessons learned" debrief at the end of a project (or as one of my clients sarcastically called it, "lessons documented")? While there are rarely major a-ha moments, one conclusion caught my attention recently: The importance of predicting the future. I'm sure you recognize that a...
How Fun Can Sabotage Your Project
I'm working on a very complex project - lots of moving parts. As a team, we are looking at ways to motivate people to share our one-page information sheets, inject our slides into team meetings, and encourage peers to sign up for training.Why not a contest? I've run fun little competitions...
Need More Capacity for Change? Focus on Stress Over Resilience
I'm hearing the word "overwhelmed" regularly these days. We want employees to pay attention to 'the latest greatest thing' that will strengthen the company and make their lives easier, and we can hardly get them to pay attention. One of my favorite questions when scoping out the likelihood of change...
What they’re not telling you is killing your productivity
Ahhh, smiling happy people! While some people wear their feelings on their sleeves, most of us abide by subtle rules that demand a smile in the morning regardless of what we are feeling. Societal norms offer a limited selection of choices to the question "How you are you doing?": a....
Creating Trust Beyond the Check-In
"Telling the story of his mother was, he realizes, his intention from the start; he has no other way of explaining who he is. That is what two people must give to each other, he thinks: the history of themselves. How else can we hope to be known?" On page...
To Change Thousands, Begin With One
Bugs! We need more bugs!!! When testing complex software, there are always bugs (errors and issues) and we need to find as many as possible before launching it for everyone to use. Employees find the most unlikely ways to mangle processes and pressure code in ways the designers never imagined....
How to Resolve the Toughest Resistance
Look at the smiling people protesting the vaccine. Wait a minute! See their smiles? Ah yes...no masks either. Every day we make decisions based on a mix of facts and faith. There is no way we can verify every claim ourselves. Is cholesterol good or bad? Is kale healthy or...
4 Ways to Reenergize
Feeling a little sluggish? You're not alone. Amidst various claims that the productivity of remote workers is down, I think we can blame the mood of the nation over our collective work ethic. Lockdown sucks. As you know, I keep my eyes out for great content to share with you....
Without a Change Architect you are throwing away cash
Every year we have a never-ending stream of software updates, system replacements, policy updates, process improvements, new products or services, regulatory changes...and more. 2021 will increase the pace, guaranteed. Every day our inboxes are force-fed a deluge of announcements, updates, and FYIs about what's happening. The quality of most of that...
