I don't know about you but some of these days are EXHAUSTING! And while I maintain a balanced diet of COVID news interspersed with human interest stories and humour, some days still leave me feeling weary from incessant negativity and the dumb things people say...including me. Here is a routine...
How do we implement change when our employees are shocked and exhausted?
“How can you ask us to deal with this right now?!” I’ve heard variations on this many times lately. People are tired and distracted by the endless duration of social adaptations driven by COVID-19. Can you begin or continue major organizational changes when so much is in turmoil? Yes. In...
The Gift that keeps on Giving: Control
Research shows that when we shift our focus to what we can control, we see meaningful and lasting differences in our well-being, health, and performance. ~ The Coronavirus Anxiety Workbook We all want control of our destiny, we all want control of our lives We all want control of each...
Commitment Regression can be the Greatest Threat to Your Change
Have you ever seen someone 'bristle'? If you're not sure, tell someone to do something they really don't want to do. You can almost see the hairs standing up on the back of their neck. Instant porcupine. A colleague once said, the reason people struggle with change is that they don't like...
Comforting or Condescending? PayPal’s letter to customers
I previously wrote about how well Starbucks' letter to customers exemplified the right way to communicate. Since then I've reviewed many more messages that range from uplifting to vague and inconsequential. Enter PayPal's memo today which really caught my attention (pasted in entirety at the end of this article). Keep...
Reframing Fear
There is a lot of fear out there. People respond in many ways. They buy toilet paper. Others invest in the stock market. Fear drives fight, flight, freeze and flourish responses. Regardless of your response to fear, for everyone it causes stress. The higher the stress, the more likely people...
How to Communicate During Chaos
Dramatic events distract. We are living through a pandemic which seems to demand absolute attention from everyone. It’s easy to get caught up in every bit of news, constantly drawn to social media for the latest update. How do we cut through the distraction to effectively reach our employees during...
Your leaders don’t know how to help their people through change. Here’s how to help them help others.
I was called into my boss's office. "Jeff, due to financial performance below expectations we have to make cuts. Unfortunately, we have to let you go. Effective immediately." I was completely surprised and had no idea what to say. So I asked my manager how she was coping with this. Seriously!...
8 Steps to Defuse Objections Before They Blow Up Your Program
An unanswered objection can derail your project quickly. While in Hawaii my wife and I wanted to visit Pearl Harbor on a fairly expensive tour. At the concierge desk we were intercepted with an offer to have the excursion paid for if we would commit two hours to hear a...
I was lost in the jungle. A temporary setback on the road to success.
This post is one of Jeff's regular submissions in the "Supercharge Change" series. Subscribe for free insights, tools, and videos here. Vines wrapped around my legs and chest, I was lost in the rainforest. Yesterday I took off on one of my long walks in Hawaii, headed in the general...
