Join the Lamborghini Club: Career Trajectory is Governed by the Company You Keep

“Before you start, let me remind you that you are expected to obey the rules of the road.’ And with that final word from the organizer of Royal Rally – a travelling scavenger hunt that would cover 750km in a single day – we were off. As fifty supercars, tuners and a monster truck roar[…]

ADD these 3 Simple Steps for Stronger Customer Satisfaction

“I need to see you today!” When bosses and clients make demands, the typical response is to meet the request immediately. After all, they wouldn’t ask if it wasn’t urgent, would they? Yet, we’ve all responded to supposed emergencies only to find they aren’t emergencies at all. When I began working with clients to enhance[…]

How to Create a Performance Environment – Part 1

I live an hour from the mountains. They are a gorgeous site…when I stop to look. Many people allow their surroundings to fade into the background. It becomes too familiar. This is a normal attribute. We have a Propensity to Attenuate (PTA) for things that don’t change. They become invisible and automatic (do you remember[…]