How to Avoid The Number One Mistake in Corporate Communication

Calgary is famous for its annual Stampede celebration, which features a fantastic fireworks show every evening for a week, visible across the city. It’s nice to watch from your home, but something incredibly different to experience sitting up close at the Stampede grounds as fireworks explode above your head in an awe-inspiring display of colour and[…]

Google, Amazon & Microsoft Screwed Up on Values. 4 Steps to Avoid Mutiny

When over 3000 Google employees petitioned the company to ditch a contract with the Pentagon, the power structure of our organizations changed forever. In a tight labor market employees have choice about who and what causes they will work for. Organizations are under immense social pressure: Google: We will not work to produce militarized technology.[…]

People Don’t Resist Change, They Resist YOU. How to Build a Change Trust

“People are just not engaging with this initiative!” Clients come to me for solutions to get people moving in line with their strategy. They’ve communicated the direction but the uptake is zero. Nothing has changed. Here’s why: A. Lack of knowledge – The target is not clearly understood or why you want to go there.[…]

Looking in all the Wrong Places? Ten Ways to Avoid Strategic Disaster

Watching professional sports reveals that players move, skate and dribble with their heads up to anticipate the next play and keep an eye on the goal and incoming threats. Focusing solely on the puck or ball invites someone else to clobber you into next week. Successful organizations have a tendency towards strategic ossification. Success breeds[…]

ADD these 3 Simple Steps for Stronger Customer Satisfaction

“I need to see you today!” When bosses and clients make demands, the typical response is to meet the request immediately. After all, they wouldn’t ask if it wasn’t urgent, would they? Yet, we’ve all responded to supposed emergencies only to find they aren’t emergencies at all. When I began working with clients to enhance[…]

Recast the Past

Use Your History To Tell The Story You Want The Spider-Man story has been rebooted three times in the last 15 years. The story of Peter Parker shifts each time with different characters brought into the foreground; Aunt May gets younger every movie!. But what doesn’t change are key facts: Uncle Ben will die and[…]